You’ve just suffered a horrible customer service experience with an airline. They’ve canceled a flight, lost your luggage, etc. You’ve decided you need satisfaction. Here are some simple tips for approaching the problem.
Category: Featured
Advice, Featured
Sun Tzu’s The Art of War at the Ticket Counter
A guide to using the fundamentals of Sun Tzu’s The Art of War to deal with even the most difficult airline employee. Some wisdom is timeless.
Featured, Packing
Travelling Light and Packing Your Suitcase
The secret to packing light is preparation. Earlier, we discussed how to plan and pack your technology. Now, we expand that with tips on how to pack your suitcase. The most important part of packing is planning.
